Shipping and Delivery
Questions about shipping?
Here's what you need to know about delivery methods, timeframes and further shipping information.
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Dispatch and delivery options
Shipping time frames
Our worker bees are busy processing your orders, this can take 2-3 business days. Once your order is ready to be shipped, you will receive an email notification with a tracking number.
Estimated delivery times are currently 3-5 business days for domestic orders and 5-10 business days for international orders.
If the item(s) in your order are declared as dangerous goods, for example aerosol(s), they require some extra special care when packaging. Please note that these orders may take longer to be sorted and therefore there could be a delay of 1-4 business days to be delivered.
Please note:
- Once orders are placed, they are not able to be amended or cancelled.
- eGift cards and service bookings/fees do not contribute to minimum spend for free shipping.
- Shipping times are a guideline and subject to change.
- You may experience slightly longer delivery times during peak periods (Sales and Promotions), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Wild Ferns reasonable control.
- Online orders are processed and shipped from Auckland, New Zealand and so we follow any New Zealand Public Holidays.
Tracking
Once your order is processed, we'll send you an email with your tracking information.
Can't locate your tracking number? Reach out to us here with any questions — we're here to help!
Lost or damaged goods
If your order is lost or damaged in transit, please contact our Customer Care team in New Zealand on +64 9 825 1005 Monday to Friday 8am — 4pm NZDT, or contact us. If you have not received your order within 5 - 10 working days please contact us so we can assist you.
International Shipping
We are happy to be able to provide our loyal customers with worldwide shipping. Estimated delivery times are currently 5-10 business days for International Shipping.
Orders placed on wildferns.com.au can only be delivered within Australia and orders placed on wildferns.co.nz can be delivered within New Zealand and and Internationally. Please see below for the International Shipping Zones available.
Unfortunately not all products are available to be shipped to all locations but our Customer Care team can advise any restrictions.
Any customs, taxes or import duties that may be incurred or charged once the parcel arrives at the destination country, are the responsibility and must be paid by the recipient of the parcel. As this is applied in the country of receipt, we have no control over these charges and cannot advise you in advance of any duty which maybe charged. Should you choose not to pay these, goods will be destroyed and no refunds are applicable.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
Shipping to multiple addresses
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
International Shipping Zones
Zone 1
Australia (AU)
Zone 2
Brunei (BN)
Cambodia (KH)
China (CN)
Fiji (FJ)
Hong Kong SAR China (HK)
Indonesia (ID)
Laos (LA)
Macau SAR China (MO)
Malaysia (MY)
Myanmar (MM)
Philippines, The (PH)
Thailand (TH)
Vietnam (VN)
Zone 3
Bhutan (BT)
Cook Islands (CK)
India (IN)
Japan (JP)
Kiribati (KI)
Korea, Rep. Of (KR)
Nauru, Rep. Of (NR)
Nepal (NP)
New Caledonia (NC)
Niue (NU)
Pakistan (PK)
Papua New Guinea (PG)
Samoa (WS)
Solomon Islands (SB)
Sri Lanka (LK)
Tahiti (PF)
Taiwan (TW)
Tonga (TO)
Tuvalu (TV)
Vanuatu (VU)
Zone 4
Canada (CA)
Mexico (MX)
USA (US)
Zone 5
Albania (AL)
Andorra (AD)
Austria (AT)
Belgium (BE)
Bosnia & Herzegovina(BA)
Bulgaria (BG)
Canary Islands, The (IC)
Croatia (HR)
Cyprus (CY)
Czech Rep., The (CZ)
Denmark (DK)
Estonia (EE)
Finland (FI)
France (FR)
Georgia (GE)
Germany (DE)
Gibraltar (GI)
Greece (GR)
Guernsey (GG)
Hungary (HU)
Ireland, Rep. Of (IE)
Italy (IT)
Jersey (JE)
Kosovo (KV)
Latvia (LV)
Liechtenstein (LI)
Lithuania (LT)
Luxembourg (LU)
Malta (MT)
Moldova, Rep. Of (MD)
Monaco (MC)
Montenegro, Rep Of (ME)
Netherlands, The (NL)
North Macedonia (MK)
Norway (NO)
Poland (PL)
Portugal (PT)
Romania (RO)
San Marino (SM)
Serbia, Rep. Of (RS)
Slovakia (SK)
Slovenia (SI)
Spain (ES)
Sweden (SE)
Switzerland (CH)
Turkey (TR)
United Kingdom (GB)
Vatican City (VA)
Zone 6
Afghanistan (AF)
Algeria (DZ)
American Samoa (AS)
Angola (AO)
Anguilla (AI)
Antigua (AG)
Argentina (AR)
Armenia (AM)
Aruba (AW)
Azerbaijan (AZ)
Bahamas (BS)
Bahrain (BH)
Barbados (BB)
Belarus (BY)
Belize (BZ)
Benin (BJ)
Bermuda (BM)
Bolivia (BO)
Bonaire (XB)
Botswana (BW)
Brazil (BR)
Burkina Faso (BF)
Burundi (BI)
Cameroon (CM)
Cape Verde (CV)
Cayman Islands (KY)
Central African Rep(CF)
Chad (TD)
Chile (CL)
Colombia (CO)
Comoros (KM)
Congo (CG)
Congo, DPR (CD)
Costa Rica (CR)
Cote D Ivoire (CI)
Cuba (CU)
Curacao (XC)
Djibouti (DJ)
Dominica (DM)
Dominican Rep. (DO)
Ecuador (EC)
Egypt (EG)
El Salvador (SV)
Eritrea (ER)
Eswatini (SZ)
Ethiopia (ET)
Falkland Islands (FK)
Faroe Islands (FO)
French Guyana (GF)
Gabon (GA)
Gambia (GM)
Ghana (GH)
Greenland (GL)
Grenada (GD)
Guadeloupe (GP)
Guam (GU)
Guatemala (GT)
Guinea Rep. (GN)
Guinea-Bissau (GW)
Guinea-Equatorial (GQ)
Guyana (British) (GY)
Haiti (HT)
Honduras (HN)
Iceland (IS)
Iran (IR)
Iraq (IQ)
Israel (IL)
Jamaica (JM)
Jordan (JO)
Kazakhstan (KZ)
Kenya (KE)
Korea, D.P.R Of (KP)
Kuwait (KW)
Kyrgyzstan (KG)
Lebanon (LB)
Lesotho (LS)
Liberia (LR)
Libya (LY)
Madagascar (MG)
Malawi (MW)
Maldives (MV)
Mali (ML)
Mariana Islands (MP)
Marshall Islands (MH)
Martinique (MQ)
Mauritania (MR)
Mauritius (MU)
Mayotte (YT)
Micronesia (FM)
Mongolia (MN)
Montserrat (MS)
Morocco (MA)
Mozambique (MZ)
Namibia (NA)
Nevis (XN)
Nicaragua (NI)
Niger (NE)
Nigeria (NG)
Oman (OM)
Palau (PW)
Panama (PA)
Paraguay (PY)
Peru (PE)
Puerto Rico (PR)
Qatar (QA)
Reunion, Island Of (RE)
Russian Federation (RU)
Rwanda (RW)
Saint Helena (SH)
Sao Tome And Principe (ST)
Saudi Arabia (SA)
Senegal (SN)
Seychelles (SC)
Sierra Leone (SL)
Somalia (SO)
Somaliland, Rep Of (XS)
South Africa (ZA)
South Sudan (SS)
St. Barthelemy (XY)
St. Eustatius (XE)
St. Kitts (KN)
St. Lucia (LC)
St. Maarten (XM)
St. Vincent (VC)
Sudan (SD)
Suriname (SR)
Syria (SY)
Tajikistan (TJ)
Tanzania (TZ)
Timor-Leste (TL)
Togo (TG)
Trinidad And Tobago (TT)
Tunisia (TN)
Turkmenistan (TM)
Turks & Caicos (TC)
Uganda (UG)
Ukraine (UA)
United Arab Emirates (AE)
Uruguay (UY)
Uzbekistan (UZ)
Venezuela (VE)
Virgin Islands-British (VG)
Virgin Islands-US (VI)
Yemen, Rep. Of (YE)
Zambia (ZM)
Zimbabwe (ZW)