Returns and Exchanges

We hope that you will be delighted with your Wild Ferns purchase. If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date.

• For a Refund - the product returned must be in a new, unused and resaleable condition.
• For an Exchange or online store credit - the product returned can be lightly sampled, opened or unwrapped.

To be able to return or exchange a product, you must provide a valid proof of purchase (including online order confirmation).

How to make a return

VIA POST

1. Check that you meet the above return conditions.

2. Find your order/number.

• It can be found on your confirmation/shipment email.

3. Please contact our Customer Experience Team on +64 9 825 1005 and we'll help you to place the return.

4. Package your items securely and drop off your return at your local Post Office. We recommend using a tracked service to ensure your return reaches us safely.

Please note: returns are at the expense of the customer.