Once you've placed your order, we are unable to make any changes, additions or amendments. If your order has already been processed and you wish to return an item, please contact our Customer Care team on +64 9 825 1005 Monday to Friday 9am — 4pm NZDT or contact us if you have any questions.

While we aim to always be in stock of your favourite beauty items, from time to time we may sell out.

If the product you're after is unavailable online, you can sign up to the 'Notify Me' feature on the product page and we'll let you know when it's back in stock online.

If you need some help locating a specific item, our team is here to help! You can call us on +64 9 825 1005 or contact us.

From time to time, we refresh our products and the ingredients we use may change slightly. We always aim to update our digital platforms with any changes as soon as we can, but you’re best to check the product packaging for the most up-to-date ingredient list. If you’re shopping online and want to double check an ingredient, our customer care team are happy to help. Reach out to us here.

We love trying new products, and we know you do too! With every online order we offer complementary sample(s)*.

Please note:

• Samples are not available with gift card and e-gift card purchases.
• Samples are selected at random.

What do you think makes a 5 star product? Rate your Wild Ferns products for your chance to win a Wild Ferns prize pack valued at $125.*

*Terms and conditions apply, see competition T&Cs here.