Online orders

Placed an order (or wanting to)? Here's what you need to know about making changes, what to do if the item you're after is out of stock, packaging options and more.

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Changes to online orders

Once you've placed your order, we are unable to make any changes, additions or amendments. If your order has already been processed and you wish to return an item, please contact our Customer Care team on +64 9 825 1005 Monday to Friday 9am — 4pm NZDT or contact us if you have any questions.

Stock availability

While we aim to always be in stock of your favourite beauty items, from time to time we may sell out.

If the product you're after is unavailable online, you can sign up to the 'Notify Me' feature on the product page and we'll let you know when it's back in stock online.

If you need some help locating a specific item, our team is here to help! You can call us on +64 9 825 1005 or contact us.

Ingredient disclaimer

From time to time, we refresh our products and the ingredients we use may change slightly. We always aim to update our digital platforms with any changes as soon as we can, but you’re best to check the product packaging for the most up-to-date ingredient list. If you’re shopping online and want to double check an ingredient, our customer care team are happy to help. Reach out to us here.

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